It is easy for Agents now to work on the cases and get an overview of the case from a list view. Agents can save time by previewing, editing, and deleting cases directly from the list view with a compact preview that appears when they hover on the case subject.

Open any case list view, hover over case Subject to see a compact preview, and to quickly edit button or delete the case. This feature will definitely increase the productivity of your agents and saves extra click time.

Note: You can modify the compact layout of the case object to show or hide fields in the modal.

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