7 KEY FACTORS FOR SELECTING AN IT MANAGED SERVICE PROVIDER

An IT managed service provider delivers services, such as network, application, infrastructure, and security, through ongoing and regular support and active administration on customers’ premises.  Managed IT services are the practice of outsourcing the responsibility for maintaining and anticipating the need for a range of processes and functions for improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. 

Presently, businesses across the globe always seek continuity and continuous improvement. The ever-changing end-user demands throw serious challenges to firms, making IT management a complex task. To solve these challenges, Managed IT services provide an opportunity, making maintenance, monitoring, and execution of complex IT tasks easier. 

In this blog, CloudVandana will discuss seven key factors for selecting an IT-managed service provider. 

Managed IT services have gained popularity over the last few years, expanding their ability to manage organizational IT burdens. But the success depends on the provider the organization chooses for its IT business requirement.  So let’s discuss the factors for selecting the right provider. 

7 Key Factors For Selecting The Right Managed Service Provider

1.  Selection Criteria

Organizations may develop specific criteria related to the business goals, but there are a few standardized criteria that organizations should consider before committing to a Managed Service Provider. The MSP should offer skills beyond the internal IT team and access to specialists and experts. Organizations should identify the skill gaps and should ensure that the MSP can add value to the existing IT team by removing those skill gaps. 

2. Market Portfolio And Presence

It is essential to understand the market portfolio of that agency, it’s market presence, experiences with previous projects, etc. These factors help to understand their capabilities, case studies, abilities in line with industry standards, and testimonials and give the organizations enough confidence in moving ahead with a specific partner. 

3. Technical Expertise And Supporting

Once organizations understand the market reputation of the partner, they can start checking their technical expertise, partnerships, and additional qualifications that showcase their ability to handle a complex project. 

4. Support And Assistance

This is one of the important aspects of defining an organization’s journey with an MSP. A security threat, unexpected downtime, or network error can happen anytime, interrupting the business community. So immediate support is required to keep the business running and offer uninterrupted customer service. This helps gain customer satisfaction, which is a key to any business’s success. 

5. Accessible IT Services

Working with an MSP offers onsite services that allow close monitoring and seamless integration with the organization. This leads to faster response time, predictable costs, and increased flexibility in the service delivery model. 

6. Holistic Approach

Strong providers always value customer service and consider how people, technology, and processes work together. Reputed MSPs like CloudVandana and Milestone focus on progress improvements that allow people to work more efficiently towards their goals.

7. Scalability

Organizations should ensure that their Managed Service Provider can help them by providing a scalable solution. MSP can continue to provide services and recommendations about people and processes as the company expands and the organizational goals change. 

Are you looking for a strategic IT Managed Service Provider? Please feel free to schedule a consultation call with the Managed Service Provider CloudVandana and stay one step ahead of your competitors. 

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WHATSAPP AND SALESFORCE ARE PARTNERING TO TRANSFORM BUSINESSES

WhatsApp and Salesforce are partnering to transform businesses and engage global customers. At Dreamforce 2022, the #1 CRM brand worldwide, and WhatsApp, the most popular messaging platform, announced a new strategic partnership that will enable #1CRM customers to connect with their customers and build new messaging experiences on the leading messaging platform. 

WhatsApp, the first business messaging platform, will provide the best-in-class abilities to deliver modern, convenient, integrated, and personalized experiences between people and organizations. 

This integration will transform the brands and their way of connecting with customers seamlessly across marketing, commerce, and service interactions. The companies can now activate their customers directly through the brand-new Salesforce Genie, the data platform powered by the leading CRM brand that delivers seamless, highly personalized experiences across sales, service, marketing, and commerce. This helps companies target the audiences with real-time data that informs click-to-WhatsApp ads on Facebook and Instagram to drive customers to a one-to-one messaging experience. 

WhatsApp And Salesforce Are Partnering

Meta founder and CEO Mark Zuckerberg announced,  “the integration will help businesses build experiences to chat with customers over this messaging platform while being able to manage communication directly from the Salesforce platform.” In a Facebook post, he said, “We’re partnering with Salesforce so all businesses that use their platform can use the leading messaging platform for business messages to answer customer questions, run marketing campaigns, and sell directly in chat. More and more people prefer to communicate with businesses over text. That’s why we launched our Cloud API earlier this year and are now partnering with Salesforce.”

This leading messaging app makes the Cloud API’s capabilities available to all #1CRM users globally, enabling the customers to offer new experiences on this leading messaging platform and easily manage businesses across Customer 360 applications. 

The General Manager of messaging at this leading CRM platform said the customers are engaging audiences in the US and globally, which requires them to constantly find innovative ways to improve the customer experience by connecting the customer touchpoint into a source of truth to create truly personalized experiences. 

According to the leading CRM brand, WhatsApp-first business messaging would enable companies to deliver convenient, integrated, and personalized experiences between people and businesses worldwide. 

This partnering would enable companies to target audiences with real-time data that will inform click-to-WhatsApp ads on Facebook and Instagram to drive customers a unique messaging experience. 

The new integration will help businesses to build experiences of chatting with customers on this messaging app and manage the communication directly from this CRM platform. More than one billion users connect with a business account across Meta’s messaging services weekly, so this pace is accelerating. 

By partnering with this leading CRM platform, many more businesses can use this messaging app to connect with their customers seamlessly. 

This is just the beginning; there will be many more collaborations to come that will help more businesses to support their customers. 

Are you looking for a reputed Salesforce partner to know more about the endless offerings of this #1 CRM platform? Please feel free to schedule a free consultation call with CloudVandana, a reputed partner in India, and hire remote developers for your projects. Call us now

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9 SALESFORCE CPQ BEST PRACTICES

Salesforce CPQ stands for Configure, Price, Quote, a business software application designed for sales teams to provide product options and prices with accuracy. Implementing a CPQ system makes the sales process more efficient, productive, and successful. 

In this blog, CloudVandana will discuss nine Salesforce CPQ best practices. 

Let’s look at the details-

Salesforce CPQ Best Practices

1. Understand The Organizational Needs

Organizations should list exactly what they want from this software. They can list the requirements and the way they are currently generating quotes for the customers. Organizations should consider the current process for creating quotes for custom products, the various forms of customizations for organizational enhancements, and customization options to add in the future. 

2. Create Buy-In

After deciding to implement Salesforce, organizations need to generate employee buy-in. There may be a learning curve as employees adjust to the software. Focus on the benefits of enjoying the clarity and efficiency of CPQ software to stay more competitive and grow. 

3. Craft The Plan

It is important to craft the implementation plan for business. This should be a collaborative operation. There should be a transition team made up of employees. Organizations can keep it small and focused. 

4. Anticipate Problems

The software team should be able to use their expertise to help with this. But ultimately, the organization knows best what could go wrong with the business. They should ensure that the production engineers are sitting in the brainstorming session so that they can suggest the best solution for their business. The parameters drawn by the organization can safeguard the orders to generate quotes for products. It is recommended to anticipate the problems first and then handle them before the implementation process and try to handle them in between the rollout. 

5. Train The Employees

It is not enough for sales staff to understand how the software will work. The training should include all engineers and the production staff on the floor so that everyone knows the program’s impact on the work. The team should be ready to go for the launch, so there will be no missing pieces on the employees’ end for implementation. 

6. Stick To A Proper Plan

After getting into the implementation stage, organizations might need to alter their plan. But it is suggested not to alter immediately if the task is not urgent. A note can be taken, and the changes can be made later. 

7. Support Of A Reputed Software Company

Organizations can take the help of a reputed software company like CloudVandana for successful implementation and maintenance processes. As the resources provided by the software company are skilled and well-trained, they can easily handle any problems caused during the implementation process. 

8. Reconsider The Progress

After finishing the roll-out, organizations should review the whole process to check for any possibilities for betterment. The team should address any concerns which were documented during the launch. To move forward, the team should assess the scope of improvements for growth.  

9. Launch 

This is the final stage of CPQ implementation. For a successful launch of the CPQ software, the organization should ensure that the team should work together. Cohesiveness is a must for any new undertaking, especially with this specific type of roll-out. When the teamwork is collaborative, the process of the launch becomes smooth. 

Are you looking for Salesforce Staff Augmentation to manage all your Salesforce tasks? Please schedule a free consultation call with reputed Salesforce Partner CloudVandana and stay one step ahead of your competitors. Call us now.

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AN OVERVIEW OF SALESFORCE HYPERFORCE

Salesforce Hyperforce is a new infrastructure architecture that unifies the foundations of the various clouds and allows Salesforce to scale rapidly and securely using public cloud partners. Providing support to public cloud partners allows t0 to expand quickly and helps meet local data storage needs. 

It is a new infrastructure architecture that unifies the foundations of the various clouds and allows Salesforce to scale rapidly and securely using public cloud partners. It is designed to deliver a more powerful and scalable platform to support the growth of Salesforce’s global customer base. 

In this blog, CloudVandana, the reputed Salesforce partner, will give an overview of Salesforce hyperforce. 

The platform enables existing and prospective Salesforce customers to utilize public cloud infrastructure, which was impossible before. Now Salesforce developers can rest assured knowing Salesforce apps will not be affected when moved to Hyperforce. This CRM solution is so powerful that it makes digital transformation easy. 

Salesforce Hyperforce Features

1. Compliance

This innovation allows businesses to store data locally while staying globally compliant. With hyperforce, users can choose where the data will be stored. This provides an ability to comply with regulations specific to the company, region, and industry. 

2. Scalability

Scalability is the key to enhancements for digital companies across the world. Hyperforce helps businesses by implementing scalable features with flexible infrastructure. Users can deploy resources in the public cloud and fully control the process. 

3. Compatibility

Hyperforce can work with all existing Salesforce applications, customizations, and integrations. Users can apply backend compatibility to avoid disruptions in the coming days. 

4. Security

Organizational data is safe with Hyperforce. It protects sensitive data with functions that run in the background to ensure privacy and security.

So the features provide an enhanced experience for Salesforce users and open up new business opportunities.

Reasons Behind The Innovation Of Hyperforce

Salesforce users face challenges in storing large amounts of data due to storage limitations. Hyperforce helps users to use public cloud infrastructure to store their data. Each Salesforce customer can now choose their Salesforce instance to solve many issues related to scalability and geographic location. 

Where Is Hyperforce Available

According to Salesforce President and COO Bret Taylor, Hyperforce will be available in every region with major computing cloud providers.

Hyperforce Benefits

1. Hyperforce allows resources to be deployed in the public cloud quickly and easily-reducing implementation time.

2. The security Architecture limits users’ access to customer data, protecting sensitive information from human error. Encryption comes standard, ensuring privacy and security. 

3. Customers can choose the data in a specific location to support compliance with regulations specific to their company and region. 

4. Every Salesforce app, customization, and integration can run on Hyperforce.

Hyperforce will enable the leading CRM platform to increase the company’s competitiveness with improved performance. 

Want to know more about this platform or looking for a Salesforce partner for a successful Salesforce implementation and maintenance? Please contact CloudVandana and experience the endless benefits of Salesforce Staff Augmentation for your projects. Call us now

Picture Courtesy: Salesforce

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5 ESSENTIAL TIPS FOR HIRING THE TOP REMOTE TALENTS

Remote talents have become an essential part of organizations across the globe. This is beneficial for both companies and candidates. Through this practice, organizations can take advantage of better talent, higher cost savings, and improved productivity. Freelancers appreciate the flexibility, autonomy, and better work-life balance that remote work generally offers. 

In this blog, we will describe five essential tips for hiring the top remote talents for organizations worldwide. 

By adopting remote hiring practices, organizations can avail the benefits of having a wider pool of remote talents at reduced costs. Let’s look at the five effective remote hiring tips-

Tips To Hire The Best Remote Talents

1. Be Precise About Expectations

Organizations can provide a budget range to attract the top talents, as many remote developers will appreciate knowing if it matches their requirements upfront. In addition, the required skills can be added for better results.

Organizations should clearly define the expectations in the job description for a more optimal outcome. Organizations can include the scope and context of each project by asking the applicants to provide transparency into the time they anticipate needing to complete the task.

2. Establish A Proper Interview Process

Organizations should develop a proper remote hiring process that will allow them to end up with the best worker for the requirements. The process should include reviewing the portfolios, having the developers take a skill test, and allowing them to meet the current team members to see their interactions virtually. 

3. Practice Strong Communication

Strong communication with the extended team is critical as they begin to launch a proper collaboration with the remote team. If there is a new member of the team who has a few additional questions, the organization should answer them all for more quick and more successful project deployment. The time slot for discussing the project updates should be pre-defined, as the remote team can work in a different time zone. 

4. Skilled Recruiting Team

Organizations should consider hiring a skilled HR team to hire the best talent for organizational enhancement. In-house professionals can build relationships with the remote team, which will benefit future needs. A strong hiring process should be there to select the best resources for the organization. 

5. Evaluate To Modernize The Setup

While holding the modern approach to getting work done, the technology may need to catch up. The team should be willing to evaluate what the organization currently uses as the best fit to cover all the collaboration needs. There is various software available that may help organizations to work more efficiently with the remote team. 

Are you looking to hire pre-vetted developers for your organization? Please feel free to schedule a call with CloudVandana, a reputed Staff Augmentation firm in India, and select the best team of remote developers for your organization. Call us now.

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KEY FEATURES AND BENEFITS OF SALESFORCE THAT ORGANIZATIONS SHOULD KNOW

Salesforce is considered the #1 CRM brand across the globe. So the features of this customer relationship management platform stand as some of the best CRM features in the international business marketplace. The platform provides features like extensive Sales, Cloud, and Marketing systems. It also competes with Analytics and Marketing services.

In this blog, CloudVandana, the reputed Salesforce partner, will describe the key features and benefits of Salesforce for organizations.

After a successful implementation, organizations can expect a 25% increase in revenue, and the customers can see an average 25% increase in return on investment. This customer management platform helps companies to increase their customer satisfaction and productivity. 

Let’s look at the features and benefits in detail.

1. Lead Management

Lead management is one of the essential Salesforce features that provide access to the up-to-date activity of contacts with best practices and uses the sales path to comprehend associated documents. Salesforce works as a quick and efficient lead converter, informing users about the original lead source and generating revenues. 

A CRM tool automatically scores the leads and assigns the lead to the right executive to keep track of the emails properly. So organizations can be in the loop, increasing revenue. 

2. Contact And Account Management

The platform ensures efficient and easy contact management by providing access to customer data and a history of customer interaction. This feature provides access to an extensive view of insight and strategies for better customer engagement. So organizations can apply customers’ social data to gain a better understanding of specific customer behavior. The cloud-based contact management functionalities allow for coordination within the company. Companies can share insights, campaigns, or important documents to create a workspace for content awareness. 

3. Opportunity Management

It is one of the essential Salesforce features. It provides a clear view of the client’s behavior-timeline to the organization and illustrates the various stages of a specific deal to decide the next step of the customer journey. There are multiple options for templates for a trouble-free emailing system for clients. 

4. Reports And Dashboards

Salesforce keeps accurate sales forecast reports that organizations can customize. Users can simply drag the fields, groupings, filters, and charts to view them. Optimize the charts in the report and track the team performance on the same screen. The platform provides a customer analytics tool that allows access from anywhere and getting to know the statistics. 

5. Salesforce Mobile

This feature helps to organize the tasks through a single, unified application. With a single app, users can monitor meetings and activities and get account updates from anywhere. Team members can join calls with a tap and take important notes from the meetings. They can enable the CRM data and refresh it whenever required, even offline.  This helps to enhance the communication process among the teammates and manage chats. 

6. Sales Forecasting

Users can view the whole pipeline and the company and take action if necessary. Users can get quick updates and then easily apply the judgment to the forecast at the rep, period, and summary levels. Users can have details of any previous modifications of the team. It can track the top performers. Salesforce helps with forecasting for the complex sales department and help with forecasting for the sales team. 

7. Workflow And Approvals

Users can create automatic email alerts within a certain size for deals, auto-assign tasks as a deal moves through the various states, and more. 

Users can create workflows that guide sales representatives through qualifying conversations and smartly suggest getting the next steps on a deal, and automate various manual tasks. 

8. Files Sync

Users can cooperate as a team of files from anywhere or on any device across the organization or with customers externally. Users can get a notification when uploading a new version. Users can drag and drop various files to Salesforce for easy uploads. 

9. Data Management

Data management is one of the important Salesforce features. Data cleaning can automatically update and enrich the account, contact, and lead data that continues to drive the most vital sales and marketing activities inside Salesforce. 

10. Customer Support

The customer support portal provides customers with a reliable way to get answers to queries, and post-service issues, place orders, view order history, and access other data. Call center features enable the customer support professionals to reach all customer support data, including personal data, case history, and related customer activity. 

Are you looking for a successful Salesforce Implementation to enhance your business with the unlimited features of Salesforce? Please feel free to schedule a consultation call with the reputed Salesforce Partner CloudVandana and stay one step ahead of your competitors. Call us now.  

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