Salesforce Sales Cloud and Service Cloud are both very important components of Salesforce. Service Cloud emphasizes cases and services and helps companies sell their products or services. Sales Cloud helps with lead generation, sales, and opportunities. Though both modules have a few similarities, they differ in certain features.

Features Of Salesforce Sales Cloud And Service Cloud

These two Cloud platforms have many common functionalities. However, both modules have a few other features that are different. CloudVandana is pointing out these differences for each module.

Sales Cloud Features

1. Contact & Account Management

This platform can manage business contacts, customer communications, account discourses, and other management instances. 

2. Reports & Dashboards

This Cloud helps users manage business reports and progress, highlighting every point. With this Cloud’s help, users can access the dashboard or reports anywhere, anytime. 

3. Leads Management

This Cloud platform can help users by tracking the potential leads and managing them by upgrading the campaign to improve the sales rate and attract more targeted customers.

4. Mobile Optimization

This Cloud can be optimized for mobile phones so that users can see work opportunities, manage leads, log calls, check reports, manage dashboards, and do many other tasks that a business requires to enhance sales.

5. File Sharing And Syncing

File sharing and syncing can be easily done with the help of this Cloud, and the process is safe and secure. As a result, finding and sharing any file becomes very easy.

 6. Work Process Approvals

This Cloud provides a visual workflow feature that helps the user make quick business plans without much effort. They are merged with confirmation methods for sales, discounts, expenses, and all other assignments. Other features include chatter, CTI integration, custom apps, a self-service portal, calendars or events, etc. So, this Cloud is an effective module for any business. 

Service Cloud Features

This Cloud consists of all the features of the Sales Cloud and some additional features that make it unique. The following are the extra features of this Cloud.

1. Service Console

The Service Console deals with the essential cases, helping the user organize all the tasks properly so that the customers benefit adequately from the services. 

2. Customer Service

This feature offers Customer services through social media over a single integrated platform without requiring any request from customers to visit other websites.

3. Mobile Platform

Through mobile platforms, customer support services will be accessible anywhere or anytime.

4. Chat Services

This platform offers live assistance for customers who want to chat online about the products and services offered. 

5. Knowledge Base

This Cloud platform helps create a knowledge base that proves to be very advantageous for the agents. This provides a better resolution of the issue, which helps the agents find all their answers when solving the cases. 

6. Email to Case

Email-to-case lets users automatically send email responses to case submissions based on the record’s attributes. For example, a sales representative can send an automatic email reply to the customers to let them know that the company has received the queries. Some additional features include Service SLA timeline, Omnichannel Routing, Service Agreements, and others. 

Other Differences Between These Two Cloud Services

The sales cloud enhances any business process and improves market interaction. It also helps users make quick decisions about the business, so salespeople can close deals faster and experience a higher return on investment.

Service Cloud maximizes productivity from the agent’s end due to the diverse availability of work from any place or time. Sales Cloud also boosts the customer experience for a lifetime. This platform keeps any business’s data confidential, so there is no chance of adverse harm. 

These are the key differences between the two important Cloud modules. Both modules are crucial for any business to touch the target and enhance customer experience.

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