Salesforce Sales Cloud and Salesforce service cloud both are very important components for Salesforce. Salesforce Service Cloud emphasizes the cases and the services and helps the companies to sell their products or services. Sales cloud helps in lead generation, sales, and opportunities. Though there are few similarities between both modules, they are different from each other in certain features.
Features Of Sales Cloud And Service Cloud
Salesforce Sales Cloud and Service Cloud have many common features in their functionalities. But there are few other features for both the modules which are different from each other. CloudVandana is pointing out such differences for each module.
Sales Cloud Features
1. Contact & Account Management
Salesforce Sales Cloud can manage business contacts, customer communications, account discourses, and other such management instances.
2. Reports & Dashboards
Salesforce Sales Cloud helps the user to look after the business reports and progress to highlight every point. Users can also access the dashboard or reports anywhere, anytime with the help of the Sales Cloud.
3. Leads Management
Salesforce Sales Cloud can help the users by tracking the potential leads and manage the leads by upgrading the campaign to improve the sales rate and attract more targeted customers.
4. Mobile Optimization
Salesforce Sales Cloud can be optimized in the mobile phone, so a user can see work opportunities, manage leads, log calls, check reports, manage dashboards, and do many other tasks that a business requires to enhance sales.
5. File Sharing And Syncing
File sharing and syncing can be easily done with the help of Salesforce Sales Cloud services and the process is safe and secured. As a result, finding and sharing any file becomes very easy.
6. Work Process Approvals
Salesforce Sales Cloud provides a visual workflow feature that helps the user to make quick plans for the business without doing much effort. They are merged with confirmation methods for sales, discounts, expenses, and all other assignments. Other features include chatter, CTI integration, custom apps, a self-service portal, calendars or events, etc. So salesforce Sales Cloud is an effective module for any business.
Service Cloud Features
The Service Cloud consists of all the features of the Sales Cloud and also some additional features that make it unique. Following are the additional features of Salesforce Service Cloud.
1. Service Console
Service Console deals with the essential cases to help the user to organize all the tasks properly to help the customers benefit adequately from the services.
2. Customer Service
This feature offers Customer services through social media over a single integrated platform without asking for any request from customers for visiting other websites.
3. Mobile Platform
Through the mobile platforms, customer support services will be accessible from any place or time.
4. Chat Services
Salesforce Service Cloud offers live assistance for online chatting services to the customers about the offered products and services.
5. Knowledge Base
Service Cloud helps in the creation of a knowledge base that proves to be very advantageous for the agents. This provides a better issue resolution, as a result, it helps the agents to find all their answers in solving the cases.
6. Email to Case
Email-to-case lets users automatically send email responses to case submissions based on the record’s attributes. For example, a sales representative can send an automatic email reply to the customers to let them know that the company has received the queries. Some additional features include Service SLA timeline, Omnichannel Routing, Service Agreements, and others.
Other Differences Between Sales Cloud And Service Cloud
Sales cloud helps in the enhancement of any business process and improves market interaction. It also helps the users to make quick decisions about the business. So the salespeople will be able to close the deals faster experiencing a higher return on investment.
Salesforce Service Cloud maximizes productivity from the agent’s end due to the diverse availability of work from any place or time. Sales cloud also boosts the customer experience for a lifetime. Service Cloud makes the data of any business confidential, so there is no chance of adverse harm to the business.
These are the key differences between the two important modules of Sales Cloud and Service Cloud. Both modules are very important for any business to touch the target and enhance customer experience.