It is easy for Agents now to work on the cases and get an overview of the case from a list view. Agents can save time by previewing, editing, and deleting cases directly from the list view with a compact preview that appears when they hover on the case subject.
Open any case list view, hover over case Subject to see a compact preview, and to quickly edit button or delete the case. This feature will definitely increase the productivity of your agents and saves extra click time.
Note: You can modify the compact layout of the case object to show or hide fields in the modal.
Ankur Garg working as Salesforce Consultant at CloudVandana Solutions with Total IT experience of more than 5 years.
Ankur hands-on experience in Salesforce Implementations, business process automation, Reports, and Dashboards.